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Overview
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Recent
Introducing Record Matches and Smart Matches™ for Your Family Tree
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Record Matches & Smart Matches™
(19)
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What are Record Matches?
What are Smart Matches™?
What is a MyHeritage Data subscription?
Announcements
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What's Happening Now
(63)
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April 23: Introducing Record Matches and Smart Matches™ for Your Family Tree
Confirmation emails for old help tickets
February 28: New Curator permissions, updated privacy page
Known Issues
(18)
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Search results issue
Updates missing in recent activity
Family tree poster checkout button broken
Feature Requests
(680)
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Support for Adoptive Parents
Expand date entry options to include bracketing (range), before and after
"A Geni profile you manage has been deleted"
Getting Help
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Community Help
(2007)
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It is impossible to delete or move a person.
How can update a person's status to deceased?
how do you split a tree if a tree is merged in error?
Bug Reports
(613)
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Trouble inputting birth dates
Impossible to send a birthday greeting
unable to send birthday message after picking gift...different format for
Frequently Asked Questions
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Login & Invitations
(16)
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Lost Password
Why can't I login?
How can I customize the invitation sent to my relatives?
Premium Subscriptions
(14)
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How do I contact Geni about my subscription?
Where is a credit card's security code located?
How do I cancel my free trial?
Family Tree
(30)
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How do I customize the way names are displayed?
How do I delete someone from my tree?
How do I print my tree?
Profile
(22)
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How To: Make a Profile Public
What are "estimated" dates?
How can I undelete a profile I manage?
Privacy
(15)
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What are public profiles?
I found a listing under my name and I would like it to be removed
What profiles are private?
Photos & Videos
(13)
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How do I upload a new profile photo?
How can I upload my photos?
How can I report a photo?
Documents
(7)
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How do I convert photos to documents?
How do I tag a profile to a document?
How can I add a Document?
Merging
(13)
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What is a Merge Request?
How can I merge my tree with a relative's tree?
Who are Collaborators?
Discussions
(5)
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How do I tag a profile to a discussion?
How can I delete a discussion?
How can I start a discussion?
Projects
(7)
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How can I add profiles to a project?
How can I rename a project?
How do I create a Project?
Curators
(5)
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What are Curators?
What permissions do Curators have in my tree?
How can I contact a Curator?
Notifications
(7)
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How can I send another user a message?
How can I update my email notifications?
What are Birthday Reminders and who receives those?
Reporting Profiles
(8)
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How do I report a profile?
How do I report a profile as Deceased?
What is a Claimed Historical Profile?
GEDCOM
(4)
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How can I export my GEDCOM?
What GEDCOM software should I use?
Has your GEDCOM importer been disabled?
Search
(4)
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How do I search for profiles?
How can I find relatives on Geni?
Why can't I find people I added to the tree?
Languages
(5)
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How To: Switch Your Display Language
Does Geni only accept English as a language on my tree?
How do I print Hebrew/Arabic in the proper order from my tree?
Facebook
(5)
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Can I specify a group of people to share my activity with?
What activities are shared with Social Sharing?
What is Facebook Social Sharing?
Family Map
(4)
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How are location fields parsed?
Where is my Map?
Why is the location in another language?
User Stats
(2)
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Blood Relatives vs. Family Tree
Who are considered 'Family Members' in Statistics?
Video Tips and Tricks
(8)
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How To: Upload Documents to Geni
How do I save my family tree to my computer?
How to: Add Photos
Geni Public Access
(3)
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Where can I find a list of participating locations?
How can I get my local library or organization to join the Geni Public Access program?
What is Geni Public Access?
Partner Apps
(5)
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What is the World Family Tree app by TelGen?
What is myHistro?
What is GeneDroid?
Geni has joined the MyHeritage Family
(13)
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What is MyHeritage?
What does this mean for Geni?
How will the two websites operate?
Translators
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Feature Requests
(20)
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Kes sobiks? Anne Kukermann
Use of patronyms
Kes sobiks? Arne Pajula
Bug Reports
(10)
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Charts do not show non-english characters properly
Language discussion topics
"Missing link"; Following phrases in tr8n
General Discussion
(1)
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How to become a language manager?
Language Suggestions
(6)
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Change language
macedonian language
Livonian - līvõ kēļ
